3D Secure FAQs

3DS (also known as ‘Mastercard SecureCode’, ‘Identity Check’ and ‘Verified by Visa’) is a standard which helps to reduce fraud and provide extra security to your online payments. Authentication is the process by which you identify yourself by sharing secure information that is available only to you. 3DS 2.0 is the latest version and provides a much smoother and safer process for you to authenticate your payments.

Authentication provides an additional layer of security for online transactions, making it harder for fraudsters to gain access to your payment details.

Yes, your card has been enrolled in Mastercard SecureCode (3DS) so that wherever you see the Mastercard SecureCode logo online, your card number will automatically be recognized during checkout. Your card provider is contacted during checkout to confirm your identity as the genuine cardholder.

You will receive a 6-digit One Time Password (OTP) for each online purchase you make at participating merchants. The OTP will be sent by SMS or by email to the mobile phone or email address which you have registered with your card provider. Simply key in the OTP on the authentication page displayed and press the ‘Submit’ button. The OTP will then be verified by your card provider and the transaction will be approved or declined.

The partially masked mobile number and email address will be displayed on the authentication page so that you can check that those details are correct. If the mobile number and email address are incorrect, cancel the transaction and either update your info rmation on the portal or contact Customer Services by calling the customer service phone number listed on back of your card.

If you ever suspect that a fraudulent purchase has been made using your card, contact Customer Services by calling the phone number listed on the back of your card immediately.